Refund Policy

When a refund applies

A refund may apply if a booked service — such as scheduled patient transport, outstation ambulance, or a standby/event booking — is cancelled before it begins, or if we are unable to fulfil a confirmed booking due to circumstances on our end. Emergency dispatches, once an ambulance has been sent, are not eligible for refund once the vehicle has reached you or begun the journey.

Refund timeframe

Where a refund is due, we process it within [REVIEW: e.g. 5–7 business days] of the refund being approved, back to the original payment method used at booking.

Non-refundable situations

• An ambulance has already been dispatched and reached the pickup location
• A scheduled service has already been completed
• Cancellation is made within [REVIEW: e.g. 2 hours] of the scheduled pickup time for pre-booked, non-emergency transport

How to request a refund

Contact our team on +91 8821084108 or care@bestambulance.in with your booking details. We will confirm eligibility and next steps directly rather than leaving you to guess.

Related policies

This policy should be read together with our Cancellation Policy and Terms of Service.